Our Terms and Conditions

  1. 1. Introduction

    These Terms and Conditions ("Terms") govern the access and use of the Penterm platform (the "Platform"), including the associated website, mobile applications, and services provided by Penterm Logistics Company Limited ("we," "us," or "our"). By accessing or using the Platform, you ("User," "you," or "your") agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access the Platform.

  2. 2. Definitions

    We may use the information we collect for the following purposes:

    • Carrier: A registered user on the Platform who provides transportation services.
    • Shipper: A registered user on the Platform who seeks transportation services for their goods.
    • Shipment: The transportation of goods from a pickup location to a delivery location.
    • Platform: The [Platform Name] trucking platform, including the website, mobile applications, and related services.

  3. 3. User Accounts

    • 3.1. Eligibility: You must be at least 18 years old and have the legal capacity to enter into these Terms to use the Platform.
    • 3.2. Registration: To access certain features of the Platform, you must create an account. You agree to provide accurate and complete information during registration and to keep your information updated.
    • 3.3. Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
    • 3.4. Account Suspension/Termination: We reserve the right to suspend or terminate your account at any time for any reason, including but not limited to violation of these Terms, fraudulent activity, or misuse of the Platform.

  4. 4. Carrier Requirements

    • 4.1. Licensing and Insurance: Carriers must possess all required licenses, permits, and insurance necessary to operate commercial vehicles and transport goods in accordance with applicable laws and regulations.
    • 4.2. Vehicle Requirements: Carriers must ensure their vehicles meet all safety and operational standards and are suitable for the transportation of the goods being shipped.
    • 4.3. Compliance with Laws: Carriers must comply with all applicable federal, state, and local laws and regulations related to the transportation of goods.

  5. 5. Shipper Responsibilities

    • 5.1. Accurate Information: Shippers must provide accurate and complete information regarding the goods being shipped, including weight, dimensions, and any special handling requirements.
    • 5.2. Proper Packaging: Shippers are responsible for properly packaging and labeling their goods for transport.
    • 5.3. Dangerous Goods: Shippers must comply with all applicable regulations regarding the transportation of dangerous goods and provide all necessary documentation.

  6. 6. Platform Use

    • 6.1. Prohibited Activities:
      • Violating any applicable laws or regulations.
      • Infringing on the intellectual property rights of others.
      • Using the Platform for any illegal or unauthorized purpose.
      • Interfering with or disrupting the Platform or servers.
      • Impersonating any person or entity.
    • 6.2. Booking and Payment:
      • Shippers can use the Platform to request quotes and book shipments.
      • Carriers can use the Platform to accept shipment requests.
      • Payment for shipments will be processed through the Platform according to the agreed-upon terms.
    • 6.3. Cancellation:
      • Shippers and Carriers may be subject to cancellation fees for cancelling shipments.
      • Specific cancellation policies will be communicated during the booking process.

  7. 7. Disclaimers

    • 7.1. Platform Availability: We do not guarantee that the Platform will be available at all times or that it will be free from errors or interruptions.
    • 7.2. No Warranty: The Platform is provided "as is" without any warranties of any kind, express or implied.
    • 7.3. Limitation of Liability: We will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Platform.

  8. 8. Indemnification

    ou agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising out of or related to your use of the Platform or your breach of these Terms.

  9. 9. Dispute Resolution

    Any dispute arising out of or relating to these Terms will be settled through [Dispute resolution method, e.g., arbitration, mediation].

  10. 10. Governing Law

    These Terms are governed by and construed in accordance with the laws of Ghana.

  11. 11. Entire Agreement

    These Terms constitute the entire agreement between you and us with respect to the use of the Platform and supersede all prior or contemporaneous communications and proposals, whether oral or written.

  12. 12. Modifications

    We reserve the right to modify these Terms at any time. We will post the updated Terms on the Platform, and your continued use of the Platform following the posting of any changes constitutes acceptance of those changes.

  13. Contact Us

    If you have any questions about these Terms, please contact us at: